Customer service is not just a department to us, it is our entire company. It is our job every day to ensure our customers are happy, satisfied and return again to our watch shop. We want you to love our watches as much as we do!
We treat our customers the same as we treat our family, happiness is guaranteed with every purchase.
All our watches are guaranteed to be flawless as the materials we are use the highest quality within the replica world. Our dedication to customer happiness and satisfaction is ensued from our long history of returning customers and our pride in the replica watches we sell. We are called Rolex Masters for a reason! We really understand the importance of having a watch warranty which is why we offer a three month warranty on our whole watch collection. It protects against manufacturer’s defects and damage but not damage inflicted on your replica watch, either on purpose or by accident by you. A watch that is mishandled or mistreated, used in ways that it is not recommended will not be covered under our warranty and therefore not eligible for a return.
We are so certain you will receive your order that we provide you a 100% delivery guarantee. In the event that any mistakes are made with your shipment due to our error or your order is unexpectedly seized by customs then we will reship your order, no questions asked.
If you make a purchase through our website, it is covered by our guarantees. Meeting the requirements of our return policy, we offer an exchange or refund if you are not satisfied with your purchase. We issue refunds using the original method of payment for the initial order, no exceptions and no matter the payment method.
Rolex Masters takes data privacy seriously so we guarantee to not share any of your contact or billing information with any third party. Your personal details are protected by secure browsing so there is nothing to worry about when buying your Rolex replica watch with us. You want to purchase a Rolex replica not have your details shared and we are committed to guaranteeing this!